Answers to Frequently Asked Questions about ILLiad

What is ILLiad?

ILLiad is the electronic system you use to request materials from other libraries, track the status of your requests, and to access copied articles.

How is ILLiad better than our previous Interlibrary Loan (ILL) system?
  1. You can get many of your photocopies more quickly through Electronic Delivery.
  2. You can get information about the status of your request through the Web at any time from any location.
Are there any disadvantages to ILLIad?

Unlike our previous ILL system, you cannot view your ILL requests in My Library Account on OSCAR. You must separately log into ILLiad to view your ILL requests.

Why do I need a separate password to use ILLiad?

ILLiad and OSCAR are separate systems and require separate login information.

We recommend that you follow good security practice and choose an ILLiad password that is different from those you use to access other University systems. However, no one but you will know your password, not even the Library staff. The password you set is stored in an encrypted file.

What if I forget my password?

In the event that you forget your password, you can use the "Forgot Password?" function on the login page to reset your password.

Are there security risks if I use a public workstation to access my ILLiad account?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's history to recall a page from the cache. You can take the following steps to minimize the security risks:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • When using a public access workstation:
    1. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
    2. Logoff or restart the workstation if possible.
Why don't I see all my older requests when I look at my request history?

From time to time we may purge older records from ILLiad.

What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past we emailed you these documents or printed these articles before making them available for pickup. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format. You can read more about electronic delivery on the Electronic Delivery Information page.

Who do I contact if I have problems with or questions about ILLiad?

Please contact the Interlibrary Loan office.

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.